Popular Articles

  1.  How to Use Distribution Groups

    You can distribute content and resources to smaller, more specific groups of parishes by utilizing distribution groups. You can manage your distribution groups by clicking on your profile image > Manage Distribution Groups. To create a d...
  2. How to Set Start and End Dates for Your Resource Categories

    Resource categories can now be automatically archived with dates! All categories will have a start and end date, so you can schedule things in advance and trust they'll be archived at the appropriate time. To set a start and end date, just click...
  3. Scheduling in CSM vs. Facebook

    When I go to Calendar, I don’t see every post I’ve published on Facebook/Twitter/Instagram. Why is that?  Our service does not take historical data from Facebook, Twitter, or Instagram and display it. When I go to Facebook/Instagram/Twitter’s s...
  4. I'm Not Getting My Two-Factor Authentication Code Emails

    I’m not getting my two-factor authentication code emails. What’s the deal? Catholic Social Media utilizes a lightning-fast two-factor authentication code delivery service called Twilo SendGrid for when you forget your password.  If you’re not re...
  5. What is the difference between Weekly, Monthly, Seasonal, and Evergreen posts?

    These are categories to help you determine your usage: Weekly: These are connected to the liturgical year and thus should often be scheduled for the day we suggest. We reference saints’ feast days, Sunday Gospels readings, and so on. Monthly: Thes...
  6. How to Publish a Suggested Post for Your Parishes

    We often receive content from various third-party sources that we add to Catholic Social Media for you under the "Suggested Posts" tab. To look at "Suggested Posts" and publish them to your parishes: 1. Login to Catholic Social Media 2. Go to t...
  7. Planner Categories

    On the Planner page of Catholic Social Media, you'll notice a dropdown with a few different categories. Here's how they function. Recently Distributed These are posts that have already been published and are visible to your parishes right now....
  8. How to Start a 30-Day Free Trial for Your Parish

    Visit us at csm.prengersolutions.com  Click on the "try it for free..." link near the bottom of the screen: Enter your email address on the next screen to receive your initial verification email. Once you've received your verification email, ...
  9. How to Create a Story (for dioceses) New

    Stories are a type of post supported by Facebook and Instagram. Once posted by a parish, they last 24 hours and go away. They are a great way to engage their current followers. To publish a Story through Catholic Social Media for your parishes:...
  10. Adding a Cover Image to a Video

    When you create a post and add a video file to it, the Catholic Social Media system will automatically recognize it and give you an "Add cover photo" option on the bottom lefthand side of the video preview:  Once you upload a cover photo, that w...