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Last Updated: 02/07/2024
in For Parishes When I go to Calendar, I don’t see every post I’ve published on Facebook/Twitter/Instagram. Why is that? Our service does not take historical data from Facebook, Twitter, or Instagram and display it. When I go to Facebook/Instagram/Twitter’s s...
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Last Updated: 02/07/2024
in For Parishes I’m not getting my two-factor authentication code emails. What’s the deal? Catholic Social Media utilizes a lightning-fast two-factor authentication code delivery service called Twilo SendGrid for when you forget your password. If you’re not re...
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Last Updated: 02/07/2024
in For Parishes Introduction Since its inception in 2018, Catholic Social Media has always started with a 30-day free trial that comes with no financial obligation. Over the years, thousands of North American parishes have taken advantage of this, resulting...
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Last Updated: 08/10/2023
in For Parishes Our service is located at csm.prengersolutions.com . If you are trying out our service, click on the link to begin a four-week free trial with no financial commitment. If you are already a subscriber, enter your email address and log in. If you do ...
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Last Updated: 01/29/2024
in For Dioceses You can distribute content and resources to smaller, more specific groups of parishes by utilizing distribution groups. You can manage your distribution groups by clicking on your profile image > Manage Distribution Groups. To create a d...
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Last Updated: 02/07/2024
in For Parishes The Catholic Social Media team regularly updates the Resources section of the platform for Parish Premium subscribers. Though there are exceptions, you can expect this seasonal schedule to apply broadly. We've kept to this schedule since 2019: ...
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Last Updated: 01/29/2024
in For Dioceses When you create a post and add a video file to it, the Catholic Social Media system will automatically recognize it and give you an "Add cover photo" option on the bottom lefthand side of the video preview: Once you upload a cover photo, that w...
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Last Updated: 01/29/2024
in For Dioceses In October 2022, the Catholic Social Media team compared and contrasted diocesan social media audiences versus parish audiences in several different U.S. dioceses and archdioceses. Here's what we found: No matter what, only a small number of peopl...
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Last Updated: 02/19/2024
Sometimes, you may find your page, posts, or livestreams are receiving more spammy comments than usual. Here are a few steps you can take to get rid of them and minimize them in the future. Report Spam on Facebook : Navigate to the offending pos...
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Last Updated: 02/07/2024
in For Parishes These are categories to help you determine your usage: Weekly: These are connected to the liturgical year and thus should often be scheduled for the day we suggest. We reference saints’ feast days, Sunday Gospels readings, and so on. Monthly: Thes...