For Dioceses

Scheduling content for your parishes is easy with Catholic Social Media, but it helps to understand the various ways you can allow content to be seen, and what category the content will fall under. Every parish will see the following tabs for post...

Accepted File Types   Files must have a file type (extension), such as .jpg, .jpeg, .png, .webp, .gif, .mp4, .mov,  or .av i.   Only one video is allowed per post for Twitter, Facebook, and Instagram.  Video URLs must be in an accepted video ...

When you create a post and add a video file to it, the Catholic Social Media system will automatically recognize it and give you an "Add cover photo" option on the bottom lefthand side of the video preview:  Once you upload a cover photo, that w...

In October 2022, the Catholic Social Media team compared and contrasted diocesan social media audiences versus parish audiences in several different U.S. dioceses and archdioceses. Here's what we found: No matter what, only a small number of peopl...

There are three types of diocesan users in Catholic Social Media, each with different permissions within the diocesan subscription. Below is a full list of each type of user and the permissions that user has. Diocesan Owner(s) Full rights to ...

You can distribute content and resources to smaller, more specific groups of parishes by utilizing distribution groups. You can manage your distribution groups by clicking on your profile image > Manage Distribution Groups. To create a d...

From time to time, you may find what you believe to be a bug in Catholic Social Media. One of the easiest ways for our team to assess your potential bug is for you to record the issue using a free, safe tool that we use ourselves called Jam. This to...

You can easily categorize all of the social media content and resources you create by adding content tags. To create a content tag, you can click on your profile > Manage Content Tags. From there, simply type your tag name and click "Add...

Personalization parameters are a fun, easy way you can help your parishes personalization content copy without giving them extra work. Personalization parameters are phrases that are commonly used in parish social media. Currently, the follo...

On the Planner page of Catholic Social Media, you'll notice a dropdown with a few different categories. Here's how they function. Recently Distributed These are posts that have already been published and are visible to your parishes right now....

The "manage accounts" screen is broken up into three sections. Here's how to understand them: Summary Card This section gives you key information at a glance, such as your diocese's account owner, the status of your Diocesan Essentials subscripti...

                The Resources section of Catholic Social Media is where you can house and distribute anything and everything you need to get in front of parishes for easy access. Bulletin inserts, flyers, letter templates, graphics, yo...

Multiple image uploads (or carousels) are posts with more than one image or graphic. You can upload up to ten images within a single post on Catholic Social Media for your parishes. Posts with four or less images can be published to Facebook, In...

Stories are a type of post supported by Facebook and Instagram. Once posted by a parish, they last 24 hours and go away. They are a great way to engage their current followers. To publish a Story through Catholic Social Media for your parishes:...

The analytics page is helpful for understanding how your parishes and content are performing. The filters on the lefthand side (shown below) will help you tailor this page so that you can have exactly the right information at your fingertips: H...

To invite a parish to Catholic Social Media go to Accounts > Parishes > Add Parish . This will prompt you to fill out the required information. Once you're done, click Invite . This will send the individual an email prompting them to set up their...